Delivery Policy
DELIVERY
Lumi products are available both domestically and internationally, and will be delivered nationally via Sameday express courier.
The standard (average) delivery time is between 2-10 business days, plus shipping (24-48 hours). This can be checked in the description/details section of each product.
During holidays, sale periods, extreme weather events, natural disasters, or exceptional circumstances, the delivery time may be extended beyond our control.
Delivery hours
For courier deliveries, orders fulfilled by courier will be delivered Monday to Friday between 9:00 AM and 6:00 PM at the address stated in the order. On request, the courier can also deliver on Saturdays. Weekends and public holidays are not considered business days. Once the product is in the courier company’s care, ailumitoy.com is not responsible for any delays that may occur along the way.
Costs
The standard shipping cost via Same Day is 27 lei, VAT included ( valid for areas with standard coverage ). In certain areas there are additional per-km costs, which can be checked at https://sameday.ro/easybox/#lockers-intro
If you live in one of these areas, there are several delivery options:
- at the nearest Same Day location
- door to door with an extra charge for additional km
- delivery via Prioripost ( door-to-door courier service )
The standard shipping cost via Prioripost is 28 lei, VAT included.
Receiving the parcel
The recipient will receive the parcel against signature. Upon receipt, it is recommended that products be checked and refused if they do not match the original order or are damaged.
Returns
If the order needs to be cancelled before delivery, please contact us at hello@ailumitoy.com so we can review the order status. If it has not yet been sent into production, the request can be honored. Otherwise, we reserve the right to withhold the amount and continue delivering the products. If the order has already been delivered, see the Returns section for more details.
Repeated return requests from the same customer are considered abuse.
We reserve the right to refuse future orders from customers who do not claim their parcels within a maximum of 7 days from the courier, or who refuse parcels upon delivery.
